• Access Number Info

  • What is an access number?
    An access number is the number you dial to be able to use your credit. By dialing the access number you will not be charged for the international call by your provider. Please check the access numbers list before you buy the credit.
  • What is a toll free access number?
    A toll free access number (or Freephone number in the UK) is a special telephone number. By calling the toll free the calling party is not charged for the call by the telephone provider.
  • What is a local access number?
    A local access number is a number in close proximity to you, usually with the same or close prefix as your phone. Please verify with your telephone provider what would be the cost to dial our local access numbers.
  • How do I get the best rate?
    Our best rates are available with our local access numbers. Please check our list of Access Numbers. By dialing a toll free number the rate will increase.
  • Does this work from a PayPhone?
    Yes, our service can be accessed from a payphone too. All our local access numbers can be used from a payphone. Please check the access numbers page to view a complete list of the toll frees available from payphones.
  • Can I use your service when I travel?
    You can access your credit from 35 countries worldwide. For a list of these countries and the costs associated with calling from them, click here.

• Account Information

  • Where is my PIN?
    You will receive an email with your PIN after you buy credit in your account for the first time. You can also check your PIN in your account on the website.
  • Where can I find my PIN?
    You can check your PIN in your account on the website. You have to log in with your username and password for this.
  • How can I modify my personal information?
    Login to your account with your email and password. Once logged in you will have the option to change all your customer information. Click on My Information, edit your details and click Save.
  • What is my PIN?
    The PIN is a unique number which you receive for the credit you bought on the website. This PIN will not be changed if you recharge your account. You will dial your PIN in order to make calls.
  • Can I choose my PIN?
    The PIN is a unique number which will be generated randomly for your account. Each account will have one PIN.
  • Will my account ever expire?
    Your account and credit will never expire.
  • How can I log in?
    You log in by entering your email and password that you selected for this account. If you can't remember your password, please click on «Forgot Password» to reset it.
  • How do I change my password?
    You can change the password on the customer information page in your account. Login to your account, click on My Information, change your password and click save.
  • I lost my password. How can I retrieve it?
    Click on "Forgot password" in the upper right hand corner of our website, enter the email registered in your account and click Retrieve. You will receive a link on the email address entered in the box. Click on the link and change your password. If you cannot remember the email address registered in your account, please contact us.
  • How do I check the calls I made?
    You can check your call records for the last 30 days in your account after you log in. Just login and click on Call Records to view the details.
  • How do I check my Order History?
    You can check your orders in your account after you log in. After you log in just click "My orders".
  • How can I check my SMS records?
    You can check the messages you sent from your account. Just login and click on Call Records. You will be able to check the SMS history for the last 30 days.

• Company Background

  • Why should I buy from you?
    Our website offers high connection quality for the best rates on the market. We also offer:

    • No hidden fees
    • Pinless Dialing
    • Balance never expires
    • Minute rounding
    • 100% Quality Guarantee
    • Advantages page
  • Where is your business located?
    Our website is registered in Atlanta, GA USA and we have offices in USA, Canada, South America and Europe.
  • Do you offer good quality calls?
    At TelephonePakistan.com we offer the best quality for the best rates. We route the calls through different selected carriers for each destination to ensure good connection.
  • Do you use VoIP?
    We use the latest technologies and the best routing methods to make sure your calls get connected. We also use VoIP.
  • Do you have Terms and Conditions?
    Our products are subject to Terms and Conditions. By buying our services, you agree with the Terms and Conditions.
  • Do I sign a contract?
    To buy the service, you must agree to our Terms and Conditions. This will be considered your consent for buying the products.
  • Can I ask for my money back?
    We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.
  • Can I buy credit using a debit card?
    In order to buy credit you can use both credit and debit cards.
  • For how long have you been in business?
    Our company was launched in 2002. Since then we are offering our services to thousands of customers worldwide.
  • What is your mailing address?
    Our mailing address is: 4780 Ashford Dunwoody Rd, Suite A 236 Atlanta, GA, 30338 United States.
  • Can I contact you at anytime?
    We offer 24/7 Customer support. Don't hesitate to contact us by phone or online if you have any questions. You may also send us your inquiries by email at telephonepakistan@keepcalling.net and a representative will get back to you.

• Extra Credit

  • Do I get anything extra?
    For every purchase you get Thank You Points. For referring a new customer you will receive 500 Thank You Points. You can convert the points once you reached 1000 (the equivalent of $10).
  • How do I refer a customer?
    To do that, please send the recommendation code from your account and ask them to fill it in when opening an account on the website.
  • Where can I check my Thank You Points?
    You can check your Thank You Points balance after you login with your username and password. Your Points balance is displayed on "My account" page in the "Thank You Points" section.
  • When can I convert Thank You Points?
    You can convert your Thank You Points into credit as soon as you have at least 1000. To do that just press the Convert button from your online account.

• Features Information

  • Do I always have to dial the PIN?
    No, you can skip dialing the PIN by activating Pinless Dialing. Please check the Features page to view this feature.
  • How can I setup Pinless?
    To setup this Feature, please log in to your account and check the Control Panel. Click on Pinless Dialing, add the number and click on save.
  • How many numbers can I set for Pinless?
    You can store as many numbers as you want for Pinless.
  • Can I have a shortcut for my destination numbers?
    You can store your destination numbers under Speed Dial. This means you will only dial one digit instead of the whole destination number. Please check the features page for this option.
  • How can I setup Speed Dial?
    To setup this Feature, please log in to your account and check the Control Panel. Click on Speed Dial, select the digit from the menu and insert the number you wish to save along with a contact name. Click on Save once the information is entered.
  • How can I be sure I won't run out of credit?
    You can activate Auto Recharge and never run out of credit. The account will be automatically recharged once your balance drops below $5. For more details please view our features page.
  • How can I setup Auto Recharge?
    To setup this feature, please login to your account and check the Control Panel. Click on Auto Recharge and set the feature to Active. Add your payment details and select the amount you wish to add automatically and click on Save.
  • How can I cancel Auto Recharge?
    To cancel this option, please login to your account and check Control Panel. Click the edit button for the feature and select the status "Inactive". Once you click save, credit will no longer be recharged automatically.
  • How do I skip all the prompts?
    You can avoid hearing the prompts with the number of remaining minutes and balance by activating Fast Dial. For more details please view our features page.
  • How do I setup Fast Dial?
    To setup this Feature, please log in to your account and check the Control Panel. Click on Fast Dial and set the feature to Active. Once you saved this preference you will no longer hear the prompts with the balance and number of remaining balance.
  • Can I upgrade the connection quality?
    You can influence and upgrade the quality of your calls by using Start Rating from your account. Rate the quality of your calls using more stars for good quality and less for average call quality. This will help us select our providers and improve our calling routes. For more details please view our features page.

• How to Buy

  • How can I get credit?
    You can get credit by opening an account, selecting the desired amount and then adding the payment details. You can use any of the major credit/debit cards or PayPal.
  • Do I have to create an account?
    Yes, every person who wants to use our services has to open an account with TelephonePakistan.com.
  • Why do I have to create an account?
    By opening an account on TelephonePakistan.com, you will gain access to all of the special features we offer: access to our pinless service, call records, remaining balance, speed dial, fast dial, star rating and autorecharge.
  • How do you charge?
    The service is prepaid - you buy the minutes in advance and we round up per 1 full minute.
  • Do you charge anything extra?
    For buying a Mobile Recharge you will be charged extra tax depending on the value you wish to buy. For buying Prepaid Credit or Virtual Number there are no extra charges.
  • Will I receive a bill?
    You will receive an invoice for the service you buy which will be sent to your email. All invoices will be available in your online account.
  • Is your website secure? Can I place orders with my card safely?
    Our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to never release this information to third parties.
  • Can I pay for my orders with non-USD credit/debit cards?
    You can pay with any of the major cards accepted even if they have been issued outside US.
  • What credit/debit cards do you accept?
    We accept Visa, Mastercard, American Express and Discover for orders on the website. You can also use your PayPal account with us.
  • How can I find out my billing address?
    Your billing address is the address your card was issued to. Please use this address for your orders on the website. We will not send anything by mail to you.
  • How do I edit my billing address?
    If your billing address has recently changed, but you don't have any credit/debit card saved in your account, you don't need to edit the address with us until you make a new payment. If you have a saved card, just click «Edit» in the My Information section from My Account and enter the new address.
  • What is a coupon code?
    Coupon codes allow you to get bonus credit or extra minutes when you buy one of our products. We might send you coupon codes when we have a promotion on the website.
  • Can I pay through money transfer?
    You can only buy the service through one of the major cards displayed on the bottom of the page or by using PayPal.
  • Is there a minimum order limit?
    The minimum you can buy from us is $2.
  • Is there a maximum order limit?
    There is no maximum order limit set.
  • Can I buy the service from anywhere else?
    The service can only be bought from the website.
  • Why must I verify an order?
    Verifying your order is our way of ensuring consumer protection against credit/debit card fraud. Your order might be pending because you have been selected for random security check. In this case, please contact us. Our highly-trained customer service representatives inspect and verify all new orders to guarantee your online security.
  • How many credit/debit cards can I use to buy credit in my account?
    You may use up to five different credit or debit cards in your account.
  • How can I recharge?
    You can buy more credit by logging into your account with us and pressing "Buy Credit". You can also buy credit through our IVR system. Just dial the Customer Service number and follow the prompts.
  • Do I have to buy credit on the Internet?
    You can buy credit online or over the phone with our IVR system. If you buy credit through the IVR system, you will need your PIN and the credit/debit card information you will use to make the payment.

• How to Call

  • How do I call?
    To make a call, you have to be registered on the website. Once your account is activated and credit is bought, you will dial an access number, your PIN and then your destination number.
  • What equipment/software do I need to call internationally?
    In order to make a call you don't need any special equipment or software. You just have to dial one of our access numbers, enter the PIN and dial the destination number.
  • How do I dial?
    To place an international call you will have to dial the international country code followed by the city code (if needed) and the number. Click here for more details.
  • How do I know how many minutes are left on my account?
    Each time you make a call, a prompt will announce you how much time is left in your account.
  • How do I send a fax?
    Our service does not support sending out fax messages.
  • How do I send SMS?
    To send an SMS you will use the Web SMS application. Login to your account and make sure you have credit. Enter the text and the recipient number and click send. The rates for sending an SMS are displayed on our Rates page.
  • Can I use this for conference calling?
    You can use the service to call to a conference number.
  • How many people can use this at the same time?
    The calls can be made by one person at a time. You will not be able to initiate conferences or three way calling with the service.
  • How can I use the service from the computer?
    The credit bought can be used from any computer with internet connection through the Web Call application available in the online account. You don't have to dial any access number or PIN, just the number you wish to call.
  • What equipment do I need to call from a computer?
    You won't need any special equipment. You just need Internet connection, headsets and a microphone in order to use the Web Call application. You also need to have the Java Virtual Machine Platform installed.

• Other Products

  • How can I send credit to my family's prepaid mobiles?
    You can recharge a mobile phone for your friends and family. Click on the Mobile Recharge button from the Home Page for the details.
  • Can I recharge any mobile?
    You must check if the mobile you wish to recharge is a prepaid number and allows prepaid top ups. After this, please make sure you have the correct number and mobile operator selected.
  • Do you offer SMS service?
    You can also send SMS messages if you buy credit. You can do this from the Web SMS application in your account. Please check the list of available countries for the service.
  • What is a Gift Card?
    Through the Gift Card product you can offer a present to your friends and family. You can email them the Gift Card and they will be able to redeem it and purchase any of our products.
  • How does the Gift Card work?
    To purchase a Gift Card please login to your account and click on Gift Card. Enter the payment details and the email of the person you want to send it to. You can also customize it and add a message for the recipient. In order to use the Gift Card the recipient has to click on one of the links in the email to redeem the value attached to the Gift Card. To send the Gift Card click on “Buy now” and proceed with the checkout process.
  • How do I know if my Mobile Recharge was processed?
    The Mobile Recharge is processed once you receive the invoice with the status “Successful”. This means that the desired amount was sent to the mobile operator. It may take up to 48 hours for the mobile operator to update the credit to the prepaid number you selected.
  • Where can I check the terms and conditions for a Mobile Recharge offer?
    TelephonePakistan.com may have special offers from mobile operators. Please check the Terms and Conditions from the Mobile Recharge page to make sure you take advantage of an ongoing promotion.
  • How long does it take to send the credit to a mobile number?
    A Mobile Recharge is usually sent to the prepaid number you selected as soon as the order is processed by TelephonePakistan.com. However, it may take up to 48 hours for the mobile operator to process the transaction. In this case you have to get in touch with the mobile operator directly. The contact information for the operator is available on the invoice.
  • What if my Mobile Recharge order has the status “Failed”?
    If your invoice has the status “Failed” it means that the Mobile Recharge was not processed. This usually happens if you provide incorrect information - mobile number or operator or if the operator can’t process the recharge. You will not be charged for the transaction in this case.
  • How can I check if an SMS was sent?
    You will be able to check the SMS history for the last 30 days in your online Call Records. If the status of an SMS is “failed” this means that it was not sent and you will not be charged for it. If the status shows “pending” it means that the mobile subscriber is out of the connection area or the mobile is switched off. The message will be sent as soon as the mobile subscriber has the cell phone turned on or he is in the connection area.

• Partner Program

  • Can I become a partner?
    You can become our Partner if you own a website, or you can become an Affiliate if you would like to sell our products.
  • Can I sell your phone cards?
    You can sell our services by becoming a reseller. If you are interested in our program, please send us your contact info at telephonepakistan@keepcalling.net and one of our Marketing Specialists will contact you.
  • How can I earn money?
    You can earn money by becoming a reseller. If you are interested in our program, please send us your contact info at telephonepakistan@keepcalling.net and one of our Marketing Specialists will contact you.

• Rate Infomation

  • Are rates the same for calling cellphones and landlines?
    Usually the rates are different for cell phones and landlines. Please click the destination country to check all the rates.
  • Do you have extra fees?
    There are no other costs other than the ones displayed on the rate section. We apply no hidden fees or other charges.
  • Are your rates the same no matter from where I call?
    Our rates are the same for using local access numbers from any country available. For using toll free numbers, the cost for the calls will be different depending on the toll free number you are using. Please check the cost for dialing a toll free number displayed on the Access Numbers page.
  • Can I call anywhere in the world?
    You can make calls to any destination using the prepaid credit. For rates please check the Rates page as the rates will be different depending on the destination.
  • How can I find the rate for the number I want to call to?
    You can check the rate for a destination number on the Rates page with our Rate Calculator. Please enter the number you want to call (including the country code) and press on Rate. The rate displayed will be available by dialing a local access number.
  • Will I get the advertised cent per minute rate on every call I make?
    Yes, we will apply the same rate/minute for your calls.
  • Are your rates the same during the day?
    Our rates remain the same throughout the day. We do not have rates according to the time of the day.
  • Where can I find the rates that apply to the Mobile Recharge bonus?
    The rates that apply for the calls made by the mobile number you recharge will be the ones established by that mobile provider. Please check this information with that local mobile provider.
  • Where can I find the rate for sending an SMS?
    The rate for sending an SMS is displayed on our Rate page. Please select the country for the recipient of the SMS to check the rate.

How It Works

All you need is a phone or a computer with Internet connection and you can call anywhere in the world with TelephonePakistan.com.

Just follow these easy steps:

• Create an account with us and buy credit using any major credit/debit card or Paypal.
• Dial the access number for your area and enter the PIN available in your online account. You can skip dialing the PIN by activating Pinless Dialing.
• Enter the destination number you want to call in the following format:
  Country code + destination number

Create new account

In order to improve your calling experience, visit our Features page.